Introduction
Our service consists of dedicated and professional practitioners and staff. We strive to be acknowledged by our service users, suppliers and regulators as the leader in our sector. This is achieved by ensuring that we recruit and train highly professional staff whose ambitions are to exceed service user expectations. We have combined the experience of the team to give us the ability to provide the most up to date and effective risk assessment and first aid services. UK Mental Health Transport provides solutions for transporting service users with mental health disorders. We are committed to providing outstanding care. This policy works in accordance with Mental Health Act 1983 Department of Health document and includes all changes included in the Mental Health Act 2007. Our aim is to deliver a high standard of care and performance in cooperation with all our customers. We support the recovery of mental health patients within the private sector and NHS trusts. All our staff work in accordance with the policy and procedures of the service we are working for. People are protected from abuse and harm and treated with dignity and respect. UKMHT will transport service users detained under the Mental Health Act from the following situations:
• Transportation of service users to and from court.
• Transferring service users between hospitals.
• Recalls to hospital under a CTO (community treatment order).
• Returning patients who are absent without leave.
• Collections from home
Our Aims:
At UK Mental Health Transport we have the following aims:
1. To treat people with compassion, dignity and respect, having pride
in our work and our organisation.
2. To give our service users the best possible care, by understanding and exceeding their expectations.
3. To encourage all the team members to participate in achieving our aims and objectives.
4. To learn and constantly innovate wherever we can by embracing change to enhance our service.
5. To try our best to improve satisfaction and experience for all our clients.
6. Provide service users with a friendly and quality service in their chosen environment.
7. To treat all people as equal and engage in person-centered care irrespective of the individual’s age, religion, race, gender, disability, sexuality or beliefs.
Our Objectives:
We have the following objectives to help us achieve our aims:
1. To support our staff growth and development enabling them to exceed service users and client expectations.
2. To maintain the highest professional and ethical standards.
3. To respond to the needs of our patients, and staff.
4. To encourage innovation, ambition, enterprise and continuous improvement.
The Manager is responsible for:
• Providing leadership and management to ensure a robust operation and high quality service, whilst
safeguarding service users.
• Creating an open, positive and inclusive approach for staff and service users.
• Ensuring service delivery meets the assessed needs of each service user.
• Ensuring effective quality assurance and monitoring system is installed and adhered to.
• Maintaining accurate and suitable record keeping as well as financial procedures to safeguard the
organisation and service users.
• Ensuring appropriate training, supervision and appraisal of staff is carried out on a timely basis.
• Ensuring compliance with Health and Safety Act 1974.
Management & Staff responsibilities:
To ensure that all care is delivered in accordance with the requirements of our service users.
• The organisation promotes equality and diversity amongst its workforce. We believe that our employees are entitled to work in an environment which promotes dignity and respect for all. No form of intimidation, bullying or harassment will be tolerated.
• The management team actively supports the company’s equality and diversity policies and believes that the workforce takes its lead from the top. We aim to be an inclusive organisation where individual differences are respected. Staff and clients using our services are treated with dignity and respect at all times. Everyone has a fair opportunity to fulfill their potential without suffering discrimination or disadvantage.
We believe that our service is stronger with input / feedback from both our employees and clients alike. All information is monitored and acted upon accordingly.
• To ensure that all staff are trained and qualified to undertake their roles and they have the requisite skills to deal with the job required of them.
Our staff are trained in the following areas:
- Duty of care
- Equality and diversity
- Specialised Communication
- interpersonal skills
- Awareness of mental health, dementia and learning disability
- Health and Safety
- Safe guarding
- Basic life support
- Physical intervention
- Risk Assessments
Compliance and Background Checks:
UK Mental Health Transport conducts extensive background and compliance checks (in accordance with DBS check Guidance published March 2013 and updated January 2017) on all the staff members who are in direct contact with members of public; All information is held on record and no candidate is able to work without having the required compliance in place.
GDPR:
The EU General Data Protection Regulation (GDPR) is the most notable piece of European privacy legislation in the last twenty years. It replaces the 1995 EU Data Protection Directive (European Directive 95/46/EC), strengthening the rights that EU individuals have over their data, and creating a uniform data protection law across Europe.
UK Mental Health Transport Ltd will comply with applicable GDPR regulations as a data processor. Should you require any further information on our policies & procedures then email us at info@ukmht.co.uk
Complaints Policy:
UK Mental Health Transport is committed to ensuring that those who use its services are readily able to access information about how to make a complaint, and that the issues raised are dealt with promptly and fairly. Please contact us immediately 0800 7838488.